FAQs

We accept most major card providers, Google and Apple Pay, PayPal and Shop.

We accept returns on most items within 30 days of purchase, provided the product is in new, unopened condition. Please visit our Returns & Exchanges page for full details on our return policy.

We take great care in packaging your order, but if an item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll make it right with a replacement or refund.

This is on a per-order basis. Please use our contact page to get in contact, and we can see what we can do.

At Leo's Poké Vault, we specialize in Pokémon Trading Card Game (TCG)products, including booster packs, booster boxes, rare singles, promo cards, accessories, and supplies like card sleeves, binders, and more. We carefully curate our inventory to offer top-quality items for collectors and players alike.

Yes! We offer pre-orders for upcoming Pokémon TCG sets and products. Be sure to check our website regularly for the latest pre-order opportunities and release dates.

We occasionally offer special promotions and discounts! Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals and offers.

All items listed on our website are updated in real-time. If a product is out of stock, it will be clearly marked. If something you need is out of stock, please contact us, we will see if there is anything we can do.

Please contact us to ask about bulk orders, we may be able to accommodate you

Sadly No! We don't offer international shipping. We may be able to in specific circumstances, so please reach out to us. You can check our shipping page for more details.

Yes, once your order has shipped, you’ll receive a tracking number via Email or SMS so you can track your package in real-time. If you have any questions about your order, feel free to contact us.

Leo's Poké Vault was founded in November 2024 by a passionate father-son duo, Thomas and Leo. We started this store to share our love for Pokémon and TCGs with fellow collectors and fans.

Yes, we offer gift cards in various denominations. They make the perfect gift for any Pokémon or TCG enthusiast! Gift cards are available for purchase on our website.

You can reach us via email at contact@leospokevault.co.uk or by visiting our Contact Us page. We're happy to answer any questions or assist you with your order.